Policies
Returns & Exchanges
Your satisfaction matters. Because fragrances are personal-care products, please read our exchange terms.
Damaged or incorrect items
If your parcel arrives damaged, leaking or with the wrong item, message us on WhatsApp within 48 hours of delivery with photos/video of the parcel and product. We will arrange a replacement after verification.
Opened products
For hygiene reasons, opened or used perfume oils cannot be returned. Not sure about a scent? Visit our shop to test it, or start with a 30g size.
Private label & custom orders
Custom-printed bottles, boxes, stickers and private-label orders are produced to your approved specification and are non-refundable, except for manufacturing defects reported on delivery.
How to request
WhatsApp 0307-2209977 or email muzzammilahmed539@gmail.com with your name, order details and photos.
Last updated: September 2026